{"id":6202,"date":"2024-06-03T18:02:35","date_gmt":"2024-06-03T16:02:35","guid":{"rendered":"https:\/\/legalnodopolshi.com\/regulamin\/"},"modified":"2024-06-18T11:03:56","modified_gmt":"2024-06-18T09:03:56","slug":"terms","status":"publish","type":"page","link":"https:\/\/legalnodopolshi.com\/en\/terms\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t
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SERVICE PLATFORM REGULATIONS<\/span><\/strong><\/p>\n

\u201eProgres Services\u201d<\/span><\/strong><\/p>\nThese Regulations define the rules for using the website, in particular the conclusion and performance of the contract for the provision of services indicated on the website <\/span>https:\/\/legalnodopolshi.com\/<\/span><\/span><\/a>, as well as the complaint procedure. <\/span>\n

\u00a7<\/span><\/span>1.<\/span><\/strong><\/p>\n

Glossary of terms<\/span><\/strong><\/p>\n\n

    \n \t
  1. Company – <\/span>Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 with its registered office at Al. Grunwaldzka 411, 80-309 Gda\u0144sk, entered into the register of entrepreneurs of the National Court Register by the District Court Gda\u0144sk-P\u00f3\u0142noc in Gda\u0144sk, 7th Commercial Division of the National Court Register under KRS number: 0000863576, with NIP: 5842797763, REGON: 387220658. <\/span><\/li>\n \t
  2. Service platform \u2013 website belonging to the service provider available at: <\/span>https:\/\/legalnodopolshi.com\/<\/span><\/span><\/a>.<\/span><\/li>\n \t
  3. Customer – a natural person with full legal capacity who uses the Service Platform, in particular who places an order via the Service Platform under the terms set out in these Regulations.<\/span><\/li>\n \t
  4. Consumer – a Customer who is a natural person who performs a legal transaction with <\/span>Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 <\/span>not directly related to its business or professional activity, in particular who places an order on the Service Platform. <\/span><\/li>\n \t
  5. Regulations \u2013 these regulations.<\/span><\/li>\n \t
  6. Service – <\/span> a service provided electronically by the Company to the Customer. <\/span><\/li>\n \t
  7. Service provision agreement – an agreement for the provision of Services concluded or concluded between the Customer and the Company via the Service Platform, under which the Company is obliged to provide specific services at the Customer’s discretion.<\/span><\/li>\n \t
  8. Account registration – a one-time activity when placing an order, consisting in the Customer setting up an account, performed using the administration panel provided by the Company on the Service Platform website.<\/span><\/li>\n \t
  9. Account – a set of data stored in the Service Platform and in the Company’s IT system regarding a given Customer and the orders placed by him and concluded contracts for the provision of distance services, using which the Customer can place orders, conclude contracts for the provision of distance services and contact the Company .<\/span><\/li>\n \t
  10. Service implementation time – the estimated number of business days in which the Service is performed, however, in the event of circumstances beyond the Company’s control, it may be extended, about which the Customer will be immediately informed.<\/span><\/li>\n \t
  11. Working days – days of the week from Monday to Friday, excluding public holidays.<\/span><\/li>\n \t
  12. Order – the Customer’s declaration of will regarding the willingness to conclude an Agreement for the provision of distance services, placed via the Service Platform, specifying: the type of Service at the time of placing the order, the method of payment.<\/span><\/li>\n \t
  13. Confirmation of acceptance of the Order for execution – the Company’s declaration of will to accept the Customer’s Order, constituting confirmation of acceptance of the service for execution, specifying: the time of Service implementation, data necessary to be provided by the Customer in order to start providing the Service.<\/span><\/li>\n<\/ol>\n

    \u00a7<\/span><\/span>2. <\/span> <\/strong><\/p>\n

    General provisions<\/span><\/strong><\/p>\n\n

      \n \t
    1. The owner of the Service Platform is <\/span>Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 with its registered office at Al. Grunwaldzka 411, 80-309 Gda\u0144sk, entered into the register of entrepreneurs of the National Court Register by the District Court Gda\u0144sk-P\u00f3\u0142noc in Gda\u0144sk, 7th Commercial Division of the National Court Register under KRS number: 0000863576, with NIP: 5842797763, REGON: 387220658, e-mail address: <\/span>contact@legalnodopolshi.com<\/span><\/span><\/a>, phone number: <\/span>+48 (58) 511 05 50<\/span>.<\/span><\/span><\/li>\n \t
    2. To use the Service Platform, browse available Services and conclude a contract for the provision of remote services, you must have:<\/span>\n
        \n \t
      1. devices allowing access to the Internet,<\/span><\/li>\n \t
      2. web browser to download and display the website,<\/span><\/li>\n \t
      3. active e-mail account.<\/span><\/li>\n<\/ol>\n<\/li>\n \t
      4. The costs resulting from the use of the Internet by the Customer are borne by him personally.<\/span><\/li>\n \t
      5. The Company may communicate with the Customer via e-mail <\/span>contact@legalnodopolshi.com<\/span><\/span><\/a> and via the internal chat available in the Customer Account.<\/span><\/li>\n \t
      6. The Customer may communicate with the Company via e-mail, internal chat available in the Customer Account or contact form available on the website.<\/span><\/li>\n \t
      7. In order to ensure the security of messages and data transmitted on the Service Platform, technical and organizational measures are taken appropriate to the level of threat, in particular measures to prevent unauthorized persons from obtaining and modifying data sent via the Internet. Correspondence is subject to anti-virus protection and is addressed only to a specific Customer. <\/span><\/li>\n \t
      8. The subject of the Service Agreement is broadly understood legalization services, in particular:<\/span>\n
          \n \t
        1. Consultation on the rules of stay in Poland.;<\/span><\/li>\n \t
        2. Registration of a foreign birth\/marriage certificate;<\/span><\/li>\n \t
        3. Concierge service ;<\/span><\/li>\n \t
        4. Consulting on the legalization of stay;<\/span><\/li>\n \t
        5. Temporary stay, part I \u2013 submitting an application;<\/span><\/li>\n \t
        6. Temporary stay, part II \u2013 processing the application;<\/span><\/li>\n \t
        7. Changing the decision on a temporary residence and work permit;<\/span><\/li>\n \t
        8. Permanent residence part I \u2013 submitting an application;<\/span><\/li>\n \t
        9. Permanent residence part II \u2013 processing the application;<\/span><\/li>\n \t
        10. Appeal against a negative decision before the second instance authority;<\/span><\/li>\n \t
        11. Recognition as a Polish citizen.<\/span><\/li>\n<\/ol>\n<\/li>\n \t
        12. The prices of the Services presented on the Service Platform are expressed in Polish zloty and are gross prices, i.e. they include taxes, including value added tax (VAT). zawieraj\u0105 podatki, w tym podatek od towar\u00f3w i us\u0142ug (VAT). <\/span><\/li>\n \t
        13. The Company provides the Services solely to consumers.<\/span>The company does not sell to actively registered business entities. <\/span><\/li>\n \t
        14. nformation about the price of the Service and its detailed subject matter is available on the website of the Service Platform and is included next to the presented Service.<\/span><\/li>\n \t
        15. The binding and final price is the price given in the “Basket” in the Order summary at the time the Customer places the Order via the Service Platform.<\/span><\/li>\n \t
        16. The prices of the Services presented on the websites of the Service Platform may change, but a change in the price of the goods does not affect orders placed before the price change takes effect.<\/span><\/li>\n \t
        17. The Customer using the Service Platform is obliged to:<\/span>\n
            \n \t
          1. use the Service Platform in a manner consistent with applicable law and the provisions of these Regulations,<\/span><\/li>\n \t
          2. use the Service Platform in accordance with good manners and respecting the personal rights of other entities,<\/span><\/li>\n \t
          3. not providing or transmitting illegal content,<\/span><\/li>\n \t
          4. use the Service Platform in a way that does not interfere with its functioning,<\/span><\/li>\n \t
          5. use all content posted on the Service Platform only for your own personal use,<\/span><\/li>\n \t
          6. not to take actions involving sending or posting unsolicited commercial information (spam) on the Service Platform.<\/span><\/li>\n<\/ol>\n<\/li>\n \t
          7. The company is not responsible for incorrectly entered data by the Customer, which may make the execution of the order difficult or impossible. Providing false data may result in criminal liability. <\/span><\/li>\n<\/ol>\n

            \u00a7<\/span><\/span>3.<\/span><\/strong><\/p>\n

            Registration and login<\/span><\/strong><\/p>\n\n

              \n \t
            1. In order to enable full use of all functionalities of the Service Platform, the Customer agrees to Register an account.<\/span><\/li>\n \t
            2. The creation and use of a Customer Account on the website of the Service Platform is provided electronically.<\/span><\/li>\n \t
            3. Registration is one-time, free of charge and necessary to place an Order on the Service Platform.<\/span><\/li>\n \t
            4. Registration of a Customer Account takes place after consent is given and is activated automatically in the Service Platform when placing an order via the Service Platform.<\/span><\/li>\n \t
            5. Registering a Customer Account on the Service Platform requires completing an order form by providing an e-mail address (e-mail address). In order to register a Customer Account, it is required that the Customer read and accept these Regulations, as well as the Customer’s consent to the processing of his or her personal data provided during registration, marked as mandatory. Providing data marked as obligatory is necessary to create a Customer Account, complete and service the Order placed on the Service Platform, as well as the correct implementation of services provided electronically. Providing data marked as obligatory is voluntary, but necessary to create a Customer Account. Providing personal data not marked as obligatory is voluntary and is not necessary to create a Customer Account. <\/span><\/li>\n \t
            6. After completing the order form, accepting the regulations, which is tantamount to consenting to the creation of a Customer Account, and pressing the “Buy and pay” button, an agreement for the electronic provision of the Customer Account service will be concluded. The Customer Account service is provided free of charge for an indefinite period of time. <\/span><\/li>\n \t
            7. After registering the Customer Account, the Company will immediately send an e-mail to the e-mail address confirming the creation of the Customer Account, providing the user name and a link to the “Set password” page for access to the Customer Account.<\/span><\/li>\n \t
            8. The Customer can log in to the Service Platform by providing the e-mail address (e-mail address) indicated during registration and the password set.<\/span><\/li>\n \t
            9. The Customer may terminate the contract for the provision of the Customer Account service at any time, without giving a reason and without incurring costs, in particular by sending it via e-mail to the following address: <\/span>contact@legalnodopolshi.com<\/span><\/span><\/a> or in writing to the postal address of Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 , Al. Grunwaldzka 411, 80-309 Gda\u0144sk, requests to delete the Customer Account and indicate the e-mail address currently registered in the Service Platform. The Customer acknowledges that termination of the contract during the execution of the Order may prevent its execution. <\/span><\/li>\n \t
            10. Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 may terminate the contract for the provision of the Customer Account service with a 14-day notice period for important reasons, which include:<\/span>\n
                \n \t
              1. the Customer’s use of the Service Platform in a manner that violates the law or the provisions of these Regulations,<\/span><\/li>\n \t
              2. the Customer’s use of the Service Platform in a way that violates the rights of third parties or good practices,<\/span><\/li>\n \t
              3. the Customer’s use of the Service Platform in a way that disrupts its functioning,<\/span><\/li>\n \t
              4. sending or posting unsolicited commercial information (spam) by the Customer on the Service Platform.<\/span><\/li>\n<\/ol>\n<\/li>\n \t
              5. Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 may submit a declaration of termination of the contract for the provision of the Customer Account service by sending the Customer a declaration of termination of the contract for the provision of the Customer Account service via e-mail to the e-mail address currently registered in the Service Platform.<\/span><\/li>\n \t
              6. Termination of the contract for the provision of the Customer Account service by any of the Parties, as well as termination of the contract for the provision of the Customer Account service with the consent of both Parties, will result in blocking and deletion of the Customer Account from the Service Platform.<\/span><\/li>\n \t
              7. Termination of the contract for the provision of the Customer Account service by any of the Parties, as well as termination of the contract for the provision of the Customer Account service with the consent of both Parties, does not affect the rights acquired by the Parties before the termination or termination of the contract.<\/span><\/li>\n<\/ol>\n

                \u00a74.<\/span><\/strong><\/p>\n

                Placing orders<\/span><\/strong><\/p>\n\n

                  \n \t
                1. The Customer may purchase the Service presented on the website of the Service Platform by placing an Order<\/span><\/li>\n \t
                2. Orders can be placed twenty-four hours a day, seven days a week via the website of the Service Platform by completing an interactive form.<\/span><\/li>\n \t
                3. An essential element of the Order placing procedure is that the Customer reads and accepts these Regulations, which the Customer confirms by checking the appropriate box before finalizing the order. Lack of acceptance by the Customer of these Regulations during the Order placement procedure makes it impossible to purchase the Service via the Service Platform. <\/span><\/li>\n \t
                4. An element of the procedure for placing an Order is also the Customer’s provision of his\/her personal data indicated in the Order form, marked as obligatory, and the Customer’s consent, by checking the appropriate box before finalizing the order, to the processing of the Customer’s personal data provided when placing the Order in order to execute and service the Order placed in Service platform. Providing personal data marked as obligatory is voluntary, but necessary to place an Order. Providing personal data not marked as obligatory is voluntary and is not necessary to place an Order. <\/span><\/li>\n \t
                5. n order to place an Order, you must complete the Order via the website of the Service Platform, complete the Order form, and then confirm and send the Order by pressing the “Buy and pay” button. Pressing the “Buy and pay” button means that the Customer has placed an Order with the obligation to pay. <\/span><\/li>\n \t
                6. The Customer completes the Order using the “Basket”. By pressing the “Buy” button, the Customer selects a Service from the Service Platform’s offer at the time of placing the Order, in accordance with its description and price. After pressing the “Buy” button, the Customer completes the Order form. <\/span><\/li>\n \t
                7. In the Order form, please indicate:<\/span>\n
                    \n \t
                  1. name and surname and address of the Customer,<\/span><\/li>\n \t
                  2. telephone number and e-mail address (e-mail address) of the Customer.<\/span><\/li>\n<\/ol>\n<\/li>\n \t
                  3. A Customer who has a registered Customer Account in the Service Platform may place an Order using the Customer Account after logging in to the Service Platform. The service is provided in the territory of the Republic of Poland. <\/span><\/li>\n \t
                  4. Information about the total value of the Order is always provided on the website of the Service Platform when placing the Order, including immediately before and at the time of approval and submission of the Order by the Customer. These are the total costs that the Customer is obliged to pay together with any applicable taxes. <\/span><\/li>\n \t
                  5. During the Order placement procedure – until the “Buy and pay” button is pressed, the Customer has the opportunity to modify the Order, in particular regarding the selection of Services, data provided in the order form, and adding a promotional code from a cash voucher obtained under the Regulations, specifying the rules for using discount codes (Appendix No. 1 to the Regulations). In order to modify the Order in terms of selection, press the “X” button visible on the website of the Service Platform during the Order placement procedure. <\/span><\/li>\n \t
                  6. The order is placed after completing the order and completing the order form.<\/span><\/li>\n \t
                  7. The Order is placed by the Customer pressing the “Buy and pay” button. An order placed via the Service Platform entails an obligation to pay. <\/span><\/li>\n \t
                  8. Placing an Order by the Customer means submitting to Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 an offer to conclude a contract for the provision of services that are the subject of the Order.<\/span><\/li>\n \t
                  9. Due to the subject of the Service, the Customer is also obliged to submit a declaration that <\/span>he consents to the commencement of the provision of the Service by the Company before the deadline for withdrawal from the contract expires, which results in the fact that after the Company has provided the service, he will lose the right to withdraw from the contract. <\/span><\/li>\n \t
                  10. Email confirming receipt of the Order and acceptance or refusal will be immediately sent by Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 to the e-mail address indicated in the order form when the Customer placed an order using the Customer Account and acceptance of the order for execution. When the Customer receives an e-mail from Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 confirming receipt of the Order and acceptance of the Order for execution, an agreement for the provision of services is concluded between the Customer and Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105. The content of the concluded contract is confirmed, made available, recorded and secured by sending the Customer the above-mentioned e-mail confirming receipt of the Order and acceptance of the Order for execution, together with information in the content of the e-mail and in the form of a link to the content of these Regulations, information on the right to withdraw from the Agreement, a template declaration of withdrawal form. <\/span><\/li>\n \t
                  11. If the Company refuses to process the Order for the Customer, the Company will, within 14 days from the date of receipt of the Order, refund the paid Price to the Customer in the same way in which the payment was made.<\/span><\/li>\n \t
                  12. The provision of electronic services by Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 to enable Customers to place Orders for Services offered by Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 via the Service Platform is free of charge and is one-time. The service ends immediately after the Order is completed by Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 or when the Customer stops placing an Order via the Service Platform. <\/span><\/li>\n \t
                  13. The Order execution procedure starts from the moment of concluding the contract for the provision of services, but not earlier than from the moment of payment authorization by the PayU system.<\/span><\/li>\n \t
                  14. Orders are processed only on business days.<\/span><\/li>\n \t
                  15. Proof of purchase is a message from the PayU system to the e-mail address provided by the Customer when placing the order. At the Customer’s request, a VAT invoice will be issued, which the Customer receives electronically. The Customer authorizes the Company to issue an invoice without the Customer’s signature and agrees to send it electronically to the e-mail address provided by the Customer, unless the Customer notifies the Company of the intention to receive it in paper form. <\/span><\/li>\n<\/ol>\n

                    \u00a75.<\/strong><\/p>\n

                    Payment methods<\/span><\/strong><\/p>\n\n

                      \n \t
                    1. When placing an Order, the Customer makes payment for the ordered Services in the form of online payment via PayU SA with its registered office in Pozna\u0144, 60-166 Pozna\u0144, ul. Grunwaldzka 186, entered into the register of entrepreneurs kept by the District Court Pozna\u0144 – Nowe Miasto and Wilda in Pozna\u0144, 8th Commercial Division of the National Court Register under number 0000274399. The rules for making payments by Customers via the PayU system and complaint procedures are available at <\/span>www.poland.payu.com<\/span><\/span><\/a>.<\/span><\/li>\n<\/ol>\n

                      \u00a76.<\/strong><\/p>\n

                      Statutory right to withdraw from the Agreement<\/span><\/strong><\/p>\n\n

                        \n \t
                      1. The right to withdraw from the contract for the provision of Services ordered on the Service Platform is not available to the Customer for whom the Company, with his express consent, informed him when placing the Order before the commencement of the provision of the Service that he will lose the right to withdraw from the contract after the Company has provided the service.<\/span><\/li>\n \t
                      2. If the Service is not performed by the Company before the expiry of the statutory deadline for withdrawal from the contract, the Customer may withdraw from the contract for the provision of services purchased on the Service Platform without giving a reason, by submitting an appropriate declaration within 14 (in words: fourteen) days from the date of confirmation by The company accepts the order for execution.<\/span><\/li>\n \t
                      3. To meet the above deadline, it is enough to send the declaration before its expiry. A declaration of withdrawal from the contract may be submitted in writing to the following address: Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 , Al. Grunwaldzka 411, 80-309 Gda\u0144sk or in electronic form via e-mail to the following address: <\/span>contact@legalnodopolshi.com<\/span><\/span><\/a>.<\/span><\/li>\n \t
                      4. A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act. The customer may use the template form, but it is not obligatory to effectively submit a declaration of withdrawal from the contract. <\/span><\/li>\n \t
                      5. If the Customer exercises the right to withdraw from the contract after submitting a request in accordance with Art. 15 section 3 and art. 21 section 2 of the Act on Consumer Rights, is obliged to pay for the Services provided until the moment of withdrawal from the contract. <\/span>The payment amount is calculated in proportion to the scope of the Service provided, taking into account the price agreed in the contract. <\/span><\/li>\n \t
                      6. The refund is made using the same payment methods used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution.<\/span><\/li>\n \t
                      7. The company refunds the payment within 14 days from the date of receipt of the declaration of withdrawal from the contract.<\/span><\/li>\n<\/ol>\n

                        \u00a77.<\/strong><\/p>\n

                        Complaint handling procedure<\/span><\/strong><\/p>\n\n

                          \n \t
                        1. Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 is liable to the Consumer for the lack of compliance of the Service with the service contract existing at the time of its fulfillment and disclosed within two years from the date of completion of the Service. Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 is liable to the Consumer in this respect on the terms set out in the provisions of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2022, item 2337). <\/span><\/li>\n \t
                        2. In order to speed up and facilitate the processing of complaints, the Consumer should indicate in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities, (2) requests and (3) e-mail address indicated by the Consumer in connection with using the Service Platform (4) contact details of the Customer submitting the complaint. The requirements set out in the previous sentence only have the form of a recommendation and do not affect the effectiveness of complaints submitted without the recommended description of the complaint. <\/span><\/li>\n \t
                        3. The Company considers the complaint and informs about the result of its consideration immediately, no later than within 14 (fourteen) calendar days from the date of its receipt from the Consumer. If the data or information provided in the complaints require supplementation, the Company will ask the Consumer to complete them before considering the complaint, and the Company is obliged to respond to the Consumer’s complaint within a maximum of 30 days from its receipt. The Company provides the response to the complaint to the Consumer by e-mail to the e-mail address provided by the Customer. <\/span><\/li>\n<\/ol>\n

                          \u00a78.<\/strong><\/p>\n

                          Out-of-court methods of dealing with complaints and pursuing claims<\/span><\/strong><\/p>\n\n

                            \n \t
                          1. Detailed information on out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, provincial inspectorates of the Trade Inspection and under the following addresses of the Office of Competition and Consumer Protection: www.uokik.gov.pl\/spory_konsumenckie.php, https:\/\/uokik.gov.pl\/pozasadowe_rozwiazywanie_sporow_konsumenckich.php, www.uokik.gov.pl\/wazne_adresy.php, <\/span>www.uokik.gov.pl\/sprawy_indywidualne.php<\/span><\/span><\/a>.<\/span><\/li>\n \t
                          2. A customer with the status of a Consumer may obtain free assistance in resolving an individual dispute between the Consumer and Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105, using free legal assistance from a municipal or district consumer ombudsman or a social organization whose statutory tasks include consumer protection, including: Consumer Federation – website address: Federacji Konsument\u00f3w – adres strony internetowej: <\/span>www.federacja-konsumentow.org.pl<\/span><\/span><\/a>.<\/span><\/li>\n \t
                          3. The European Consumer Centers Network also helps to resolve individual disputes and consumer complaints related to cross-border transactions. The addresses of these institutions are available on the website of the European Consumer Center <\/span>www.konsument.gov.pl<\/span><\/span><\/a>.<\/span><\/li>\n \t
                          4. The Trade Inspection is the entity authorized to conduct proceedings for out-of-court resolution of consumer disputes. The tasks of the Trade Inspection in the scope of conducting proceedings for out-of-court resolution of consumer disputes and organizing and conducting permanent arbitration courts are performed by the locally competent voivodeship inspectors of the Trade Inspection. Website address of the Pomeranian Provincial Inspector of Trade Inspection in Gda\u0144sk: www.ihgd.pl. A list of all provincial inspectors of the Trade Inspection and permanent arbitration courts along with their website addresses can be found on the website of the Office of Competition and Consumer Protection at <\/span>www.uokik.gov.pl\/wazne_adresy.php<\/span><\/span><\/a>.<\/span><\/li>\n \t
                          5. A list of institutions dealing with out-of-court resolution of consumer disputes, along with information on the types of cases handled by individual entities, is available on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl. The President of the Office of Competition and Consumer Protection also operates a contact point for out-of-court resolution of consumer disputes and an online consumer dispute resolution system, the tasks of which include, among others, providing assistance to consumers in matters relating to out-of-court resolution of consumer disputes, in particular in matters arising from cross-border contracts. concluded with consumers. <\/span><\/li>\n \t
                          6. The consumer may use the platform of the online system for resolving consumer disputes (ODR platform), in accordance with Regulation (EU) No. 524\/2013 of the European Parliament and of the Council of 21 May 2013 on the online system for resolving consumer disputes and amending Regulation (EC) No. 2006\/2004 and Directive 2009\/22\/EC (Regulation on ODR in consumer disputes). <\/span><\/li>\n \t
                          7. The European ODR platform is intended to facilitate independent, impartial, transparent, effective, quick and fair out-of-court settlement of disputes via the Internet between consumers and traders concerning contractual obligations arising from online sales contracts or contracts for the provision of services concluded between consumers residing in the European Union and traders established in European Union.<\/span><\/li>\n \t
                          8. Below is an electronic link to the ODR platform ec.europa.eu\/consumers\/odr .<\/span><\/li>\n \t
                          9. The use of available out-of-court methods of dealing with complaints and redress is possible after the complaint procedure has been completed and is voluntary – both parties must consent to the procedure. Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 agrees to participate in proceedings for out-of-court resolution of disputes with consumers. <\/span><\/li>\n \t
                          10. The Customer who is a Consumer has, among others, the following options for out-of-court resolution of the dispute between the Consumer and Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105:<\/span>\n
                              \n \t
                            1. submitting a request to the provincial inspector of the Trade Inspection to initiate proceedings for the out-of-court resolution of the dispute between the Consumer and Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 by enabling the parties’ positions to be approximated in order to resolve the dispute by the parties or presenting the parties with a proposal to resolve the dispute,<\/span><\/li>\n \t
                            2. is entitled to submit a request to the permanent arbitration court operating at the provincial inspector of the Trade Inspection to resolve a dispute arising from the concluded contract for the provision of services.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                              \u00a79.<\/strong><\/p>\n

                              Free services<\/span><\/strong><\/p>\n\n

                                \n \t
                              1. The company provides the customer with free services electronically in the form of:<\/span><\/li>\n \t
                              2. maintaining the Customer Account.<\/span><\/li>\n \t
                              3. 30-minute online consultation on the legalization of the stay of foreigners in Poland.<\/span><\/li>\n \t
                              4. The service indicated in section 1 letter and above is provided 24 hours a day, 7 days a week. <\/span><\/li>\n \t
                              5. The service indicated in section 1 letter b above is provided only online after prior registration of the date in the available booking system located at <\/span>https:\/\/outlook.office365.com\/owa\/calendar\/DarmowekonsultacjLegalnoDoPolshi@grupaprogres.pl\/bookings\/<\/span><\/span><\/a>, on working days from 10:00 to 14:30 and consent to the processing of personal data collected at the time of registration for the consultation. <\/span><\/li>\n \t
                              6. The Company reserves the right to select and change the type, form, time and method of granting access to selected Services made available to the Customer, about which it will inform the Customer in a manner appropriate to amending the Regulations.<\/span><\/li>\n \t
                              7. The service of maintaining a Customer Account consists in providing the Customer who has registered with an individual panel on the Service Platform website, which enables the Customer to perform many activities without the need to enter data each time in the forms, in particular placing Orders based on the data assigned to the Customer Account, tracking status of Order execution and Order history, reporting complaints, submitting declarations of withdrawal from the service contract, editing data.<\/span><\/li>\n \t
                              8. The Company is entitled to block access to the Customer Account and free services if the Customer undertakes actions aimed at causing damage to the Company, in particular conducting advertising activities of another entrepreneur, activities consisting in posting content unrelated to the Company’s activities, activities consisting in posting false or misleading content. misleading, as well as in the event of acting to the detriment of other Customers, violating legal provisions or provisions of the Regulations, as well as when blocking access to the Customer Account and free services is dictated by security reasons, in particular breaking the security of the Service Platform website or other hacking activities. The Company notifies the Customer about the reasons for blocking access to the Account and free services electronically to the address provided by him. <\/span><\/li>\n \t
                              9. A complaint regarding free services provided electronically should include in particular: a description of the matter to which the complaint relates, the e-mail address (e-mail address) provided when registering the Customer Account or in the order form and the e-mail address (e-mail address) or address to correspondence to which the response to the complaint is to be sent, if the Customer wishes to receive a response to the complaint via post or e-mail to an address that is different than the e-mail address provided during registration of the Customer Account or in the order form , as well as the Customer’s preferred method of informing about how the complaint will be handled. The above content regarding filing a complaint is only an example that the Customer does not have to use, and does not affect the effectiveness of complaints submitted without the recommended description of the complaint. The complaint will be considered and a response will be provided immediately, no later than 14 days from the date of submission of the complaint. The Customer will be informed about the method of considering the complaint in accordance with the data provided in the complaint. <\/span><\/li>\n<\/ol>\n

                                \u00a710.<\/strong><\/p>\n

                                Intellectual property<\/span><\/strong><\/p>\n\n

                                  \n \t
                                1. Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 is entitled to the intellectual property of items related to the activities of the Service Platform. Intellectual property includes copyrights to: the logo , website design, texts placed on the website, descriptions of the Services, as well as other materials available and published on the website. <\/span><\/li>\n \t
                                2. Any use of the intellectual property of the Service Platform is prohibited.<\/span><\/li>\n<\/ol>\n

                                  \u00a711.<\/strong><\/p>\n

                                  Final Provisions<\/span><\/strong><\/p>\n\n

                                    \n \t
                                  1. Agreements concluded via the Service Platform are concluded in Polish, Ukrainian and English, depending on the Customer’s choice.<\/span><\/li>\n \t
                                  2. Information and price lists posted on the website of the Service Platform at: <\/span>https:\/\/legalnodopolshi.com\/<\/span><\/span><\/a> relating to the Services presented on the Service Platform do not constitute an offer within the meaning of the provisions of the Act of April 23, 1964, Civil Code (uniform text Journal of Laws Laws of 2017, item 459, as amended ). <\/span><\/li>\n \t
                                  3. Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 honors all customer rights provided for in the provisions of applicable law, in particular those provided for in the provisions of the Act of April 23, 1964, Civil Code (consolidated text, Journal of Laws of 2017, item 459, as amended ). and the Act of May 30, 2014 on consumer rights (Journal of Laws of 2017, item 683). The provisions of these Regulations are not intended to limit or exclude any rights of Customers under the law. <\/span><\/li>\n \t
                                  4. These Regulations are available free of charge on the website of the Service Platform in the “Regulations of the Service Platform” tab and at the Company’s headquarters. The Regulations are available on the above-mentioned website in a form that enables obtaining, reproducing and recording the content of these Regulations using the IT system used by the Customer. The content of the contract concluded via the Service Platform is recorded, secured and made available by sending the content of the concluded contract to the Customer to the e-mail address provided as part of the transaction made in the Online Store. <\/span><\/li>\n \t
                                  5. Progres Services Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105 reserves the right to change these Regulations for legal or organizational reasons. Each Customer will be informed about the content of changes to the Regulations by posting a message about changes to the Regulations at the address of the Service Platform <\/span>https:\/\/legalnodopolshi.com\/<\/span><\/span><\/a> containing a summary of changes to the Regulations and maintaining this information on the website of the Service Platform <\/span>https:\/\/legalnodopolshi.com\/<\/span><\/span><\/a> for a period of at least 14 consecutive calendar days. <\/span><\/li>\n \t
                                  6. In the event of a change to these Regulations, all contracts concluded and orders placed before the date of entry into force of the amendment to the Regulations will be implemented in accordance with the Regulations in force on the day of concluding the contract and placing the order by the Customer.<\/span><\/li>\n \t
                                  7. In matters not regulated in these Regulations, the provisions of Polish law shall apply, in particular the Act of April 23, 1964, the Civil Code (consolidated text, Journal of Laws of 2017, item 459, as amended ), and in the case of Customers who are Consumers, also provisions of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2017, item 683). <\/span><\/li>\n \t
                                  8. These Regulations enter into force on <\/span>01.06.2024 <\/span>and apply to contracts concluded from that date. <\/span><\/li>\n<\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"SERVICE PLATFORM REGULATIONS \u201eProgres Services\u201d These Regulations define the rules for using the website, in particular the conclusion and performance...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/legalnodopolshi.com\/en\/wp-json\/wp\/v2\/pages\/6202"}],"collection":[{"href":"https:\/\/legalnodopolshi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/legalnodopolshi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/legalnodopolshi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/legalnodopolshi.com\/en\/wp-json\/wp\/v2\/comments?post=6202"}],"version-history":[{"count":7,"href":"https:\/\/legalnodopolshi.com\/en\/wp-json\/wp\/v2\/pages\/6202\/revisions"}],"predecessor-version":[{"id":6330,"href":"https:\/\/legalnodopolshi.com\/en\/wp-json\/wp\/v2\/pages\/6202\/revisions\/6330"}],"wp:attachment":[{"href":"https:\/\/legalnodopolshi.com\/en\/wp-json\/wp\/v2\/media?parent=6202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}